UserTesting, Inc. (USER)
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DESCRIPTION
UserTesting, Inc. engages in the operation of a software-as-a-service (SaaS) platform that enables organizations to know experiences of people as they engage with products, designs, apps, processes, concepts, or brands in the United States, the United Kingdom, and internationally. Its platform captures customer perspectives from targeted audiences who share their thoughts for digital, real-world, or omnichannel experiences. The company sells through a direct selling motion and field sales representatives; and inside sales organization that sells to mid-market, and small and medium-sized business customers. It serves customers in B2B and B2C technology, retail and e-commerce, consumer products, automotive, financial services, travel and hospitality, media entertainment, public, gaming, education, healthcare, transportation, food and beverage, manufacturing, and professional service industries. The company was incorporated in 2007 and is headquartered in San Francisco, California.
NEWS

UserTesting Helps Tealium Elevate UX Strategy and Simplify Navigation with Human Insight
businesswire.com
2025-10-07 09:00:00BELLEVUE, Wash.--(BUSINESS WIRE)--UserTesting, the leading provider of human insights for the enterprise, today announced that Tealium, the leading real-time customer data platform, achieved significant improvements in navigation, usability, and brand perception by leveraging the UserTesting® Human Insight Platform. Through a multi-phase research initiative, Tealium captured real-time feedback from customers and internal stakeholders, enabling the company to simplify information architecture, m.

UserTesting Releases UserTesting Verified™, a New AI-Driven Fraud Prevention Capability to Help Enterprises Act on Customer Insights with Greater Confidence
businesswire.com
2025-09-17 09:00:00BELLEVUE, Wash.--(BUSINESS WIRE)--UserTesting, the leading provider of human insights for the enterprise, today announced the launch of UserTesting Verified™, an advanced participant verification system powered by AI and geolocation technology. This latest innovation is designed to enhance data integrity, reduce fraud, and help organizations drive faster, more confident decisions based on reliable human insight. By combining machine learning with behavioral and geolocation intelligence, UserTes.

UserTesting Partners with LinkedIn to Elevate Trust and Transparency in Panel Management
businesswire.com
2025-04-24 09:00:00SAN FRANCISCO--(BUSINESS WIRE)--UserTesting, the leading provider of human insights for the enterprise, today announced a new integration with ‘Verified on LinkedIn', giving companies even greater confidence in the authenticity of participant feedback. This strategic integration is part of UserTesting's broader effort to raise the industry standard for trust, transparency, and data integrity in experience research and insights. As panel fraud and misrepresentation continue to be challenges acro.

UserTesting Secures U.S. Patent for AI-Powered Custom Intent Labels, Advancing Personalization in Customer Experience
businesswire.com
2025-03-19 09:01:00SAN FRANCISCO--(BUSINESS WIRE)--UserTesting, the leading provider of human insights for the enterprise, has been granted U.S. Patent No. 12,242,515 B2, recognizing its innovative AI-powered intent customization technology. This breakthrough enhances UserTesting's Custom Insights capabilities, first introduced in April 2022, by enabling organizations to adapt AI-generated insights to their industry-specific terminology—making customer insights more precise, scalable, and actionable. Insights are.

UserTesting Names Nikki Morello as Chief Transformation Officer to Lead Culture and Operational Transformation
businesswire.com
2024-11-20 09:00:00SAN FRANCISCO--(BUSINESS WIRE)--UserTesting, the leading provider of human insights for innovators, today announced the appointment of Nikki Morello as Chief Transformation Officer. This newly created role highlights UserTesting's commitment to evolving its operations, enhancing efficiencies, and accelerating transformative growth across the organization. Nikki brings extensive experience in leading transformation initiatives across operations, technology, and people functions. She began her ca.

UserTesting Unveils New Innovations at THiS 2024 to Drive Proactive Customer Experience
businesswire.com
2024-10-29 06:01:00AUSTIN, Texas--(BUSINESS WIRE)--UserTesting, the leading provider of human insights for innovators, today unveiled several groundbreaking innovations at The Human Insight Summit (THiS) 2024. As part of the company's commitment to delivering a unified, all-in-one enterprise platform following its merger with UserZoom, these new features are designed to help organizations anticipate customer needs and accelerate business growth. These latest advancements—the Insights Hub featuring AI Insights Dis.

UserTesting Launches Quarterly Pulse Reports, Debuts Q4 2024 Insights for Retail, Healthcare, Finance, Media & Tech
businesswire.com
2024-10-29 06:00:00AUSTIN, Texas--(BUSINESS WIRE)--UserTesting, the leading provider of human insights for innovators, today announced the launch of its new quarterly Pulse Reports series, starting with the release of its Q4 2024 reports. These consumer trend reports deliver critical insights for five major industries: Retail, Healthcare, Financial Services, Media & Entertainment, and High Tech. Each report addresses the most pressing challenges and opportunities organizations face today—whether it's navigati.

UserTesting Welcomes Johann Wrede as Chief Marketing Officer to Expand Global Market Presence
businesswire.com
2024-10-08 08:00:00SAN FRANCISCO--(BUSINESS WIRE)--UserTesting, the leading provider of human insights for innovators, today announced the appointment of Johann Wrede as Chief Marketing Officer. Wrede will lead the company's global marketing efforts, focusing on driving market presence, deepening customer engagement, and positioning UserTesting as the go-to platform for human insights. With over 25 years of experience in developing, selling, and marketing customer databases, CRM, and CX solutions, he's a passiona.

UserTesting Global Survey: 88% of Adults Prefer Human Assistance for Insurance Advice, but AI Interest is Rising
businesswire.com
2024-09-30 09:00:00SAN FRANCISCO--(BUSINESS WIRE)-- #ArtificialIntelligence--UserTesting Global Survey: 88% of Adults Prefer Human Assistance for Insurance Advice, but AI Interest is Rising.

UserTesting Appoints Baran Erkel as Chief Strategy Officer
businesswire.com
2024-09-26 09:00:00SAN FRANCISCO--(BUSINESS WIRE)-- #CX--UserTesting Appoints Baran Erkel as Chief Strategy Officer.

UserTesting Announces Keynote Speaker Adam Alter for Its Fourth Annual Customer Conference, The Human Insight Summit (THiS) 2024
businesswire.com
2024-09-09 09:00:00SAN FRANCISCO--(BUSINESS WIRE)---- $USER #CX--UserTesting Announces Keynote Speaker Adam Alter for Its Fourth Annual Customer Conference, The Human Insight Summit (THiS) 2024.

UserTesting's Global Survey Shows 68 Percent of American Adults Who Use Social Media Report Having Positive Shopping Experiences on These Platforms, Similar to the UK and Australia
businesswire.com
2024-06-25 09:00:00SAN FRANCISCO--(BUSINESS WIRE)---- $USER #CX--UserTesting Survey Shows 68% of American Social Media Users Have Positive Shopping Experiences on These Platforms, Similar to the UK and Australia.

UserTesting's 2024 Retail Benchmark Report Reveals Key Insights for Retail Success
businesswire.com
2024-06-11 09:31:00SAN FRANCISCO--(BUSINESS WIRE)---- $USER #CX--UserTesting's 2024 Retail Benchmark Report Reveals Key Insights for Retail Success.

UserTesting's QXscore: A Benchmark for Digital Experience Excellence
businesswire.com
2024-06-06 09:00:00SAN FRANCISCO--(BUSINESS WIRE)---- $USER #CX--UserTesting's QXscore: A Benchmark for Digital Experience Excellence.

60 Percent of the Top 100 Most Valuable Brands 2024 List Powered by UserTesting
businesswire.com
2024-05-23 09:00:00SAN FRANCISCO--(BUSINESS WIRE)---- $USER #CX--60 Percent of the Top 100 Most Valuable Brands 2024 List Powered by UserTesting.

Navigating the Future of Experience Research: UserTesting Unveils New Feedback Engine and Broadens AI Capabilities to Surveys
businesswire.com
2024-04-10 09:00:00SAN FRANCISCO--(BUSINESS WIRE)---- $USER #AI--Navigating the Future of Experience Research: UserTesting Unveils New Feedback Engine and Broadens AI Capabilities to Surveys.
No data to display

UserTesting Helps Tealium Elevate UX Strategy and Simplify Navigation with Human Insight
businesswire.com
2025-10-07 09:00:00BELLEVUE, Wash.--(BUSINESS WIRE)--UserTesting, the leading provider of human insights for the enterprise, today announced that Tealium, the leading real-time customer data platform, achieved significant improvements in navigation, usability, and brand perception by leveraging the UserTesting® Human Insight Platform. Through a multi-phase research initiative, Tealium captured real-time feedback from customers and internal stakeholders, enabling the company to simplify information architecture, m.

UserTesting Releases UserTesting Verified™, a New AI-Driven Fraud Prevention Capability to Help Enterprises Act on Customer Insights with Greater Confidence
businesswire.com
2025-09-17 09:00:00BELLEVUE, Wash.--(BUSINESS WIRE)--UserTesting, the leading provider of human insights for the enterprise, today announced the launch of UserTesting Verified™, an advanced participant verification system powered by AI and geolocation technology. This latest innovation is designed to enhance data integrity, reduce fraud, and help organizations drive faster, more confident decisions based on reliable human insight. By combining machine learning with behavioral and geolocation intelligence, UserTes.

UserTesting Partners with LinkedIn to Elevate Trust and Transparency in Panel Management
businesswire.com
2025-04-24 09:00:00SAN FRANCISCO--(BUSINESS WIRE)--UserTesting, the leading provider of human insights for the enterprise, today announced a new integration with ‘Verified on LinkedIn', giving companies even greater confidence in the authenticity of participant feedback. This strategic integration is part of UserTesting's broader effort to raise the industry standard for trust, transparency, and data integrity in experience research and insights. As panel fraud and misrepresentation continue to be challenges acro.

UserTesting Secures U.S. Patent for AI-Powered Custom Intent Labels, Advancing Personalization in Customer Experience
businesswire.com
2025-03-19 09:01:00SAN FRANCISCO--(BUSINESS WIRE)--UserTesting, the leading provider of human insights for the enterprise, has been granted U.S. Patent No. 12,242,515 B2, recognizing its innovative AI-powered intent customization technology. This breakthrough enhances UserTesting's Custom Insights capabilities, first introduced in April 2022, by enabling organizations to adapt AI-generated insights to their industry-specific terminology—making customer insights more precise, scalable, and actionable. Insights are.

UserTesting Names Nikki Morello as Chief Transformation Officer to Lead Culture and Operational Transformation
businesswire.com
2024-11-20 09:00:00SAN FRANCISCO--(BUSINESS WIRE)--UserTesting, the leading provider of human insights for innovators, today announced the appointment of Nikki Morello as Chief Transformation Officer. This newly created role highlights UserTesting's commitment to evolving its operations, enhancing efficiencies, and accelerating transformative growth across the organization. Nikki brings extensive experience in leading transformation initiatives across operations, technology, and people functions. She began her ca.

UserTesting Unveils New Innovations at THiS 2024 to Drive Proactive Customer Experience
businesswire.com
2024-10-29 06:01:00AUSTIN, Texas--(BUSINESS WIRE)--UserTesting, the leading provider of human insights for innovators, today unveiled several groundbreaking innovations at The Human Insight Summit (THiS) 2024. As part of the company's commitment to delivering a unified, all-in-one enterprise platform following its merger with UserZoom, these new features are designed to help organizations anticipate customer needs and accelerate business growth. These latest advancements—the Insights Hub featuring AI Insights Dis.

UserTesting Launches Quarterly Pulse Reports, Debuts Q4 2024 Insights for Retail, Healthcare, Finance, Media & Tech
businesswire.com
2024-10-29 06:00:00AUSTIN, Texas--(BUSINESS WIRE)--UserTesting, the leading provider of human insights for innovators, today announced the launch of its new quarterly Pulse Reports series, starting with the release of its Q4 2024 reports. These consumer trend reports deliver critical insights for five major industries: Retail, Healthcare, Financial Services, Media & Entertainment, and High Tech. Each report addresses the most pressing challenges and opportunities organizations face today—whether it's navigati.

UserTesting Welcomes Johann Wrede as Chief Marketing Officer to Expand Global Market Presence
businesswire.com
2024-10-08 08:00:00SAN FRANCISCO--(BUSINESS WIRE)--UserTesting, the leading provider of human insights for innovators, today announced the appointment of Johann Wrede as Chief Marketing Officer. Wrede will lead the company's global marketing efforts, focusing on driving market presence, deepening customer engagement, and positioning UserTesting as the go-to platform for human insights. With over 25 years of experience in developing, selling, and marketing customer databases, CRM, and CX solutions, he's a passiona.

UserTesting Global Survey: 88% of Adults Prefer Human Assistance for Insurance Advice, but AI Interest is Rising
businesswire.com
2024-09-30 09:00:00SAN FRANCISCO--(BUSINESS WIRE)-- #ArtificialIntelligence--UserTesting Global Survey: 88% of Adults Prefer Human Assistance for Insurance Advice, but AI Interest is Rising.

UserTesting Appoints Baran Erkel as Chief Strategy Officer
businesswire.com
2024-09-26 09:00:00SAN FRANCISCO--(BUSINESS WIRE)-- #CX--UserTesting Appoints Baran Erkel as Chief Strategy Officer.

UserTesting Announces Keynote Speaker Adam Alter for Its Fourth Annual Customer Conference, The Human Insight Summit (THiS) 2024
businesswire.com
2024-09-09 09:00:00SAN FRANCISCO--(BUSINESS WIRE)---- $USER #CX--UserTesting Announces Keynote Speaker Adam Alter for Its Fourth Annual Customer Conference, The Human Insight Summit (THiS) 2024.

UserTesting's Global Survey Shows 68 Percent of American Adults Who Use Social Media Report Having Positive Shopping Experiences on These Platforms, Similar to the UK and Australia
businesswire.com
2024-06-25 09:00:00SAN FRANCISCO--(BUSINESS WIRE)---- $USER #CX--UserTesting Survey Shows 68% of American Social Media Users Have Positive Shopping Experiences on These Platforms, Similar to the UK and Australia.

UserTesting's 2024 Retail Benchmark Report Reveals Key Insights for Retail Success
businesswire.com
2024-06-11 09:31:00SAN FRANCISCO--(BUSINESS WIRE)---- $USER #CX--UserTesting's 2024 Retail Benchmark Report Reveals Key Insights for Retail Success.

UserTesting's QXscore: A Benchmark for Digital Experience Excellence
businesswire.com
2024-06-06 09:00:00SAN FRANCISCO--(BUSINESS WIRE)---- $USER #CX--UserTesting's QXscore: A Benchmark for Digital Experience Excellence.

60 Percent of the Top 100 Most Valuable Brands 2024 List Powered by UserTesting
businesswire.com
2024-05-23 09:00:00SAN FRANCISCO--(BUSINESS WIRE)---- $USER #CX--60 Percent of the Top 100 Most Valuable Brands 2024 List Powered by UserTesting.

Navigating the Future of Experience Research: UserTesting Unveils New Feedback Engine and Broadens AI Capabilities to Surveys
businesswire.com
2024-04-10 09:00:00SAN FRANCISCO--(BUSINESS WIRE)---- $USER #AI--Navigating the Future of Experience Research: UserTesting Unveils New Feedback Engine and Broadens AI Capabilities to Surveys.









